2023 - 01 & 02 March - Human Experience WG Meeting

Ryan Koble  USA location, working for a company called 'entidad' developing a farmer app and also participated in IPTF

Garry Turkington UK location, working in adtech (but not a bad person!) interested in intersects w/ identity, also interested in IP TF and accessibility.

Nicky Hickman updated on harms paper - progressing with socialising paper inside and outside of ToIP, 

Reminder that if you want to add the calendar to your own calendar then see this link Calendar of ToIP Meetings

Harms Paper: final public feedback by end of March - V2 if substantial comment

Note that one aspect of the feedback on the paper from Jill Bamforth has not been further discussed - See this document for notes capture.

Also practical application for different groups:

• Policy makers
• Implementers

Challenge of MVP vs MvirP - problem with time

sankarshan commented that all want to do the right thing, but need for having things to specifically look for. Easy to do when launching a new product, more difficult if in-life product.  ie retrospective fixing. 

e.g. in edtech and social media for young adults / teens.  Is it possible to have a checklist or scenarios / threat models same approach on risk

https://takeitdown.ncmec.org/ <— so this project y’day. Have not read through the FAQ completely
And the other thing which caught my eye is https://cyberscoop.com/jen-easterly-secure-by-design/ (not necessarily related to harms but about safety and better design as well as accountability)

e.g. Diksha data breach and data for sale on dark web, but only now the DPA taking place.  Data minimisation should have happened right out of the gate.

Nicky Hickman hoped that the cheat sheet would highlight very practical things that could be done

Jill writing a paper at the moment that looks at ToIP stacks for businesses wanting to make relevant to businesses who wanted to look from the end-user / customer perspective.  

literature between trust and confidence; self-determination theory ie if you can enhance autonomy, competency and relatedness; CSR and the idea that if an organisation seeks to improve their CSR without being driven by legal requirements that builds trust in the organisation.

Also - what am I looking at?  How does credentialing fit with harms piece, how can we make it meaningful to non-technical teams?

How to explain to SME business managers - want something practical to do with the information.  Distinguishing between Trust & Confidence - papers to be uploaded to slack.  EG trust as relationship between two parties under a condition of uncertainty; vs confidence belief that the expectations will be met.

Deflippi - how blockchain builds trust and confidence - raises issue that if you have confidence in the systems and the systems are driven by protocols then in a way that replaces trust. 

rationality vs bounded rationality eg the need for belonging vs financial gain

Both Nicky & Kalin stepping back / sabbatical

Volunteers to co-chair or vice-chair with Andrew

Ways of working....

1) New co-chairs BAU

Bentley Farrington has agreed to support as a co-chair, both Andrew Slack and Bentley Farrington would prefer to focus on 2) Focus on Interaction Patterns TF - open conversation as to whether or not we can still run the HXWG - or switch to more project-based e.g. IP TF.  Use HXWG as an update and sharing session with IP as the main focus of work.  This requires putting to one side some objectives/ambitions.

Aim to do fewer things better.

Open questions: how to handle the APAC call, anyone from those timezones prepared to co-chair from that side.  perhaps use asynchronous working group method which might work;

Judith Fleenor suggested aligning with OWF. Judith Fleenor commented: There is a new DIF/ToIP APAC group.  I don’t know much about it.  Reach out to Eric Druy to learn more about that.

Andrew Slack prefers to deliver something tangible - prepare scope / objectives so that we can have a meaningful conversation.

3) HX @ large

Tasks to complete before time out:

• Wiki updates (Nicky)
• Harms TF cheat sheet (Nicky)

Jill - which alternative groups could HXWG members contribute to?

@nicky recommended Ecosystem Foundry Working Group, also the GSWG.  Eric Drury based out of APAC timezone

sankarshan fine to take time out from the group, work can continue in other groups until relevance/momentum returns

Jill suggested putting out list of topics/questions then take 6 months to review those questions / gather background research

slack channel = #human experience working group

Small but perfectly formed group - clear on vision, mission and next steps 

Show and tell on patterns and interaction mechanisms based on the background work

Alternate (2nd and 3rd) Thursdays at 17.00 UTC (9am PT) next meeting is on Thursday 9th

OWF

Interaction Patterns Task Force

sankarshan seeking the recording so that he can follow asynchronously. Also looking at security aspects around the wallet. So interested in TF but timing is bad for attendance.

Jill Bamforth - would be good to still maintain connections and bring ideas in.

sankarshan suggested put out the call, ideally EU timezone, but issues with too many groups / TFs - making folks aware that they can join and contribute / lead.

Judith Fleenor OWF will not be working on HX stuff, so our IPTF can draw from those members, and be the influencer there with recommendations.

Accenture offered people, not ready last year, maybe reconnect now?

Andrew Slack deep research project on interaction patterns around data exchange, will reconnect

Next session will be show and tell with examples of work from Alta and Ryan

Garry Turkington commented that accessibility was a particular priority as he is blind himself (self interest!)- this is vital for the technology which is being used by gov's and institutions.

Andrew Slack very visual-centric model at the moment and this is very restrictive (e.g. QR codes).

Nicky Hickman focused on capabilities / preferences vs disabilities / constraints. visual / vocal switch - possible inclusive design tools including capability matrix and also use of all senses capability (touch/ gesture accelerometer)

Garry also commented on cultural aspects - 

Challenge of 'othering' - so consider situations where we are all 'disabled' - e.g. library, (sound-free / voice free), music festival (cognitive impairments), driver (hands free eyes free)

Also consider language, patterns of interaction in P2P - cultural polite vs impolite processes - challenge - aim to start with stories of how people interact today.

@garry Just expressing that culture is immediately important - 

Other stores of value, expressions of status and role in sociology where in the world does the wallet not make sense.

• cows, jewelry, icons / brands, cars, clothes ritual scaring

Nicky Hickman also wanted to highlight kula rings as an alternative type of wallet. potentially an interesting counter-example to the wallet mental model.

Consider culture of generations and sub-sets of society.

Garry suggested bringing the wallet into tictok

Andrew Slack commented definitely wants to ensure that globally applicable rather than narrowly focused on wallet construct.

Garry - question: how to scope the work - how do  you deliver considering the breadth of the problem

next call in 1 week at the same tme

Nicky Hickman to do wiki updates & harms cheat sheet

Nicky Hickman to put out request to all members, also forge academic connections.

Nicky Hickman to arrange for meeting recording to add to the IP TF page.

Andrew Slack to connect with APAC community on IP TF work - 

Nicky Hickman to arrange call with EFWG chairs to synch and find homes

Andrew Slack to reconnect w/accenture