Summary
City wide pass for multiple museum visits targeting tourists
The example city has formed a partnership with a number of museums within the city. They currently are offering a museum pass that lets members of the public (typically tourists) purchase a pass (of 1, 2, or 3 consecutive days at several different price points) that gives them unlimited access to the participating museums. Visitors can purchase the pass from a number of outlets (e.g. train station, city hall, city info, participating museum) and activate the pass when they visit their first museum. The visitor cannot transfer the museum pass to another person. Visitors may not have internet access or may not even have a digital device.
Use case 1
Discovery - how does a potential Museum-goer learn about the City Museum Pass
Triggering event | Museum-goer arrives in a city and they go to their first museum of interest and see that instead of purchasing just a single pass to the specific museum they are able to purchase a museum pass that lets them visit multiple museums |
Actors | Museum-goer Museum staff selling the pass |
Preconditions | Museum- goer has a desire to visit the museum Museum-goer does some research on the museum and its artifacts, location, hours, etc. |
Post conditions | A museum-goer has enough information to decide to purchase the pass |
Scenario | User accesses information provided by the museum about how the museum pass works. This includes instructions on how the museum pass works, methods of payment, terms and conditions of use, technical requirements to participate. |
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Use case 2
Purchase - how does a potential Museum-goer purchase a museum pass
Triggering event | Museum-goer arrives at the decision to obtain a City Museum Pass |
Actors | Museum-goer Museum staff selling the pass |
Preconditions | Use case 1.0 |
Post conditions | Use case 3.0 |
Scenario | OFFLINE PURCHASE: Museum-goer purchases a City Museum Pass at a participating museum. Museum-goer provides their mobile phone number and receives a text from the City Museum Pass issuer with a link to obtain the credential. |
Alternate scenario | ONLINE/INLINE PURCHASE: Museum-goer reads the instructions on a poster at the city Chamber of Commerce (or other location within the city or online) and scans a QR code with their smartphone. They are taken to a web page where they can purchase the City Museum Pass in a conventional e-commerce transaction. At the end of the transaction, Museum-goer is texted a link or shown a QR code to obtain the credential. |
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Use case 3
A museum-goer loads the museum pass into their digital wallet
Triggering event | Museum-goers have purchased their museum pass and now need to load the pass into their phone so they can use it. |
Actors | Museum-goer |
Preconditions | Museum-goer has a cell phone Museum has free wifi Museum-goer has successfully purchased the pass and has evidence of the purchase |
Post conditions | Museum-goer stores a valid museum pass in their digital wallet in a smartphone |
Scenario | The museum-goer has purchased a valid museum pass. The pass is stored in their digital wallet on their smart phone. |
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Use case 4
A museum-goer without a phone gets a paper copy of their pass
Triggering event | Museum-goer has purchased their museum pass |
Actors | Museum-goer Museum-staff |
Preconditions | Museum-goer purchased a valid museum pass |
Post conditions | Museum-goer prints a valid paper copy of their purchased pass |
Scenario | The museum-goer without a phone tells the museum-staff that they don’t have the technical requirements to use a digital pass and instead requests that they receive a paper copy. The museum-goer presents evidence that they have purchased a museum pass. The museum-staff confirms that the purchase evidence has not already been used to claim a museum-pass The museum provides a paper copy which includes a scan-able code that can be recognized by other museums and also includes personal identifiable information that links the holder to the credential so that it cannot be resold. The museum-staff marks that the evidence has been used to purchase a museum pass |
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Use case 5
A museum-goer goes to a museum and uses their pass to enter the museum
Triggering event | Museum-goer purchases a pass |
Actors | Museum-goer Employee at the museum who checks the pass at point of entry |
Preconditions | Museum-goer has a valid pass for date of entry Pass can be a paper copy Pass can be a digital one on a smart phone |
Post conditions | Museum-goer enters the museum with a valid pass |
Scenario | The museum-goer goes to a museum with a valid pass for the date of entry. At the entrance, the museum-goer presents the valid pass which can be a digital or paper copy. Once the pass has been validated the museum-goer enters the museum. |
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Use case 6
A museum-staff revokes a credential because the museum-goer has broken the terms and conditions of the agreement
Triggering event | Museum-goer has broken the terms and conditions (T&Cs) of the agreement and the museum staff need to revoke the credential |
Actors | Museum-goer Museum-staff |
Preconditions | Museum-goer has a valid museum pass Museum-goer has broken T&Cs Museum-staff is aware of the broken T&Cs |
Post conditions | Museum-goer no longer has a valid museum pass and can no longer enter a museum with the pass. |
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