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******* Suggested Change (SM): Add 'operate' step to workflow
Case Study Example: Chamber of Commerce Business Loyalty Ecosystem
In order to validate and refine the Ecosystem Foundry Workflow Process, a series of use case modeling exercises need to be undertaken. Contained herein is an initial example use case as a discussion starter.
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Use Case Concepts
Chamber of Commerce (COC): A chamber of commerce is an association or network of business people designed to promote and protect the interests of its members. A chamber of commerce, sometimes known as a "board of trade," is often made up of a group of business owners that share a locale or interests.
Personas
The following subjects are stakeholders to use case:
- Ann (Convener) - Chamber of commerce (COC) Director responsible for business on boarding and promoting local businesses through the COC business loyalty program.
- Nick (issuer verifier) - Owner operator of a new Auto Repair shop. Not yet a member of the COC.
- Don (issuer verifier) - Doughnut proprietor and member of COC, supports COC loyalty program by providing discounts to the community.
- Mary (user) - New customer of Nick's Auto repair. A repeat customer of Don's doughnut shop and other businesses in the community.
User Stories
- Ann and the COC want to digitize their business loyalty program by providing digital credential coupons to replace the existing print based system.
- Nick wants to join the COC and use the loyalty program to promote his business.
- Mary takes her car to Nick's Auto for service. She would like to receive a loyalty coupon credential from Nicks shop
- Mary visits Don’s shop and wants to user her COC credential coupons to obtain discounts
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