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Human Trust is more complex than technical trust because it is entirely contextual and relies on offline relationships that cannot be captured as proofs or claims. Human Trust can not be built. It’s up to others – the public, users, citizens – to give, and needs to be earnt earned through continuously delivering repeatable, reliable experience. Looking through this lens of it being earned, given and received, we can see trust as the currency of social interaction, informed directly by our human experiences.
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The HXWG will be action-orientated and aim to develop insights & practical resources to enable stakeholders in the ToIP community to improve outcomes for those using the products and services they are building. This includes exploring human behavioursbehaviors; trust rituals across social and cultural contexts; mapping the objects, actors, mental models and actions at play; developing trust-centric best practices of user experience design; and assembling strategic resources that put people at the center of the design and engineering process. By helping the TolP community build ecosystems, governance frameworks, and products and services using inclusive and respectful design practices, the HXWG can act as the glue between the pillars of technology and governance under the Trust over IP stack.
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The purpose of this working group is to examine the design features of digital systems, their governance and the business processes that support them, which make interactions or actors trustable, in the contextual and subjective experience of those using them. Specifically our purpose is to:
Improve accessibility and user experience of products and services being made within the ToIP community (and the wider decentralized identity and digital trust community).
Promote inclusion and diversity by ensuring decentralised identity and digital trust technologies are being designed, built and deployed inclusively, with awareness of wider social contexts & human subjectivity.
Challenge the status quo that is predominately white, male, western, centralised and tech-centric models of identity, trust, risk, privacy and security.
- Give voice to people by amplifying and articulating human requirements for trusted digital infrastructure and channelling human requirements to other ToIP working groups and the wider community.
4. Principles
- Inclusive by Design. The HXWG’s approach, process, membership and operation shall follow the principles of Inclusive Design to enable the ToIP community to serve the widest possible community of ecosystem participants. We inherit the ‘Inclusive by Design’ principles of section 2.9 from the Sovrin Governance Framework V2.0 (included in this charter as Appendix D).
- Cross pollination in ToIP. The HXWG shall actively seek to inject Human Experience into other ToIP Working Groups and Task Forces
- Respectful by Design. The HXWG recognizes that diversity of participation is not sufficient to give voice to minority or excluded groups, so we need to find ways of enabling communities to own and control the design process and its outcomes for themselves.
5. Example Deliverables
- Improve accessibility and user experience: Design principles, accessibility standards, best practice UX & HCI examples, and novel human interface guidelines for self-sovereign identity and decentralized digital trust infrastructure.
- Promote inclusion and diversity: Ethnographic user research, user model frameworks, toolkits & field guides for framing challenges & building solutions unique to the ToIP stack.
- Challenging the status quo: Outside-in definitions through B2C campaign of gathering definitions, experiences and stories about identity, trust, privacy and security.
- Giving Voice to People: business requirements definitions expressed as user stories; customer councils that enable diverse groups to provide input directly into ToIP community roadmap, deliverables and priorities.
6. HXWG Start-Up Approach
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7. IP Licensing
1) Copyright Policy
- Copyright Grant to Project, as set forth in Appendix A, Copyright Policy
- Creative Commons Attribution 4.0, as set forth in Appendix A as expressed in membership documents
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